Sahara Centre

CUSTOMER SERVICE

Sahara Centre offers a variety of services and facilities within the Mall at the convenience of customers for an ultimate shopping experience every time they visit. 

Customer Service Counters are conveniently located in front of the main entrance and at the East Atrium ground floor, to assist customers.

Following services and facilities are available to customers; however, information provided below are subject to change. Kindly contact the customer service on 06 5316611 for any query or clarification.

In-Mall Taxi Service

For our customers' convenience, Sahara Centre offers three in-mall taxi service, which can accommodate between 5 and 6 people at the same time, for a minimal fare of Dhs 15 per trip (from one end to the other end of the mall). For query, call on 06 5316611.

ATM machines are conveniently located at various locations in the Mall: Arab Bank, Citibank, Dubai Islamic Bank, HSBC, Sharjah Islamic Bank, Standard Chartered Bank, Abu Dhabi Islamic Bank, Commercial Bank International, RAK Bank, Abu Dhabi Commercial Bank, Bank of Sharjah, Dubai Bank, Emirates NBD Bank, Masreq Bank.

Etisalat

Etisalat Automatic Bill Payment Machine is located on the first level near the Food Court for the convenience of shoppers.

Baby / Parent Room

Baby changing facilities are found in each ladies restroom and a Parent Room located on the ground floor at the back of Okaidi near Debenhams, for public use.

Brochures / Shopping Directory

Brochures/Shopping Directory can be found at the Customer Service Counter. Tenants’ promotional leaflets are likewise displayed prominently at the Customer Service Counter, for shoppers’ information.

Car Park Facilities

Spacious basement and outside parking can accommodate a total of 3,500 cars at the same time for the convenience of mall shoppers.

Currency Exchange / Money Changer

Al Ghurair Exchange can be found easily at the ground floor near the travelator. Also, the Al Ansari Exchange at the basement level and ground floor near Debenhams.

Elevators and Travelators/Escalators

Elevators and travelators/escalators can be found at all levels of the Mall for the shoppers’ convenience.

Gift Vouchers

Gift vouchers are available for sale at the Customer Service Counter in denominations of Dhs 50, Dhs 100, Dhs 200 and Dhs 500.

Highchairs

Highchairs are available for young diners at the Food Court.

Wheelchairs

Complimentary use of wheelchairs are provided to handicapped visitors as well as to old people.

Kids’ Strollers

Kids’ strollers are available for rent at the Cuddle Carts counters located in front of Spinneys and Debenhams' side, basement level. Single Stroller at Dhs 20 per hour and Double Stroller at Dhs 25 per hour.

Lost and Found

Lost and found items are deposited at the Customer Service Counter, a value-added service to customers.

Prayer Rooms

Separate male and female prayer rooms are located on the first level of the Mall.

Taxi Service

A designated Taxi service is located just in front of the Mall’s main entrance for the convenience of customers.


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